Terms of service

OVERVIEW

This website is operated by Kitchen Wonderland Limited. Throughout the site, the terms “we”, “us” and “our” refer to Kitchen Wonderland Limited.

Kitchen Wonderland offers this website, including all information, tools, products and services available from this site, to you conditioned upon your acceptance of these Terms of Service.

Please read these Terms of Service carefully before accessing or using our website or placing an order. By accessing or using any part of the site, you agree to be bound by these Terms.

These Terms should be read together with our Privacy Policy, Delivery Policy and Returns & Refunds Policy.

Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

Kitchen Wonderland Limited is a company registered in the United Kingdom under company number 14132499.

Our address is:

Kitchen Wonderland Limited
Unit 6 Parkside Business Park
Parkside Road
Kendal
LA9 7EN
United Kingdom

Email: sales@kitchenwonderland.com
Telephone: 01539 795921

VAT Registration Number: GB431692400

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you. Any contract for goods purchased from this website is between you and Kitchen Wonderland Limited.

2. USING OUR WEBSITE

You may use our website only for lawful purposes.

If you create an account, you are responsible for keeping your account information and password secure and for ensuring that the information you provide to us is accurate and up to date.

You must not misuse the website, introduce viruses or other malicious code, attempt to gain unauthorised access to the website or its systems, or interfere with the proper operation or security of the website.

3. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, specifications, images and prices displayed on our website are accurate.

Product images are for illustrative purposes. Colours and appearance may vary depending on your screen and, where relevant, natural materials, finishes and reasonable manufacturing tolerances.

We may update product information or discontinue products from time to time. Changes will not affect an order that we have already accepted unless we agree the change with you or it is necessary to correct an obvious error and the law permits us to do so.

Where a product is supplied with a manufacturer or commercial warranty, the applicable warranty terms will be stated separately. Any commercial warranty is provided in addition to, and does not replace, your statutory consumer rights.

4. ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the products in your basket.

An automated order acknowledgement does not necessarily mean that we have accepted your order.

A contract between you and Kitchen Wonderland Limited is formed when we confirm that we have accepted your order or, if earlier, when we dispatch the goods.

We may decline or cancel an order before acceptance if, for example:

a product is unavailable;
there is an obvious pricing or product-description error;
payment cannot be authorised;
we are unable to deliver to your address; or
we reasonably suspect fraud, misuse or an unauthorised transaction.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled goods.

5. PRICES AND PAYMENT

Prices displayed to UK consumers include VAT where applicable unless clearly stated otherwise.

Delivery charges and any other unavoidable charges will be shown before you place your order.

The price payable will normally be the price shown when you place your order, subject to the correction of obvious errors.

We will not charge you a higher price without informing you and giving you the opportunity to cancel before the order is accepted.

Payment must be made using one of the payment methods offered at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

6. DELIVERY

We will deliver your order to the delivery address supplied when you place your order.

Any delivery date or timescale provided is an estimate unless we have expressly agreed that delivery by a particular date is essential.

We remain responsible for the goods until they come into your physical possession or the physical possession of a person you have nominated to receive them.

If you independently arrange for a carrier that we did not offer as a delivery option, responsibility for the goods may pass when we hand them to that carrier.

If delivery is delayed because of circumstances outside our reasonable control, we will contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the delay.

Your statutory rights in relation to late or failed delivery are not affected.

7. YOUR RIGHT TO CANCEL AN ONLINE ORDER

If you are a consumer purchasing online, you will normally have a legal right to change your mind and cancel your contract within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If your order contains multiple goods delivered on different days, the cancellation period will normally run from the day after the last of those goods is received.

To exercise your right to cancel, you must clearly tell us that you wish to cancel your order.

You can contact us using the details provided in these Terms or follow the cancellation process described in our Returns & Refunds Policy.

You do not have to provide a reason for cancelling.

Certain goods are excluded from the statutory right to cancel, including some goods made to your specification or clearly personalised and other categories excluded by law. Where an exclusion applies, we will make this clear where appropriate.

8. RETURNING GOODS AFTER CANCELLATION

Unless we have offered to collect the goods, you must return cancelled goods without undue delay and normally within 14 days of telling us that you wish to cancel.

You must take reasonable care of the goods while they are in your possession.

You may inspect goods as you reasonably would in a shop. However, we may be entitled to reduce your refund to reflect any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Responsibility for return delivery costs will be explained in our Returns & Refunds Policy and in the information provided before purchase where required.

For goods that cannot normally be returned by post, any applicable return-cost information will be provided in accordance with applicable consumer law.

9. REFUNDS FOLLOWING CANCELLATION

Where you validly cancel an order under your statutory cancellation rights, we will refund payments due to you in accordance with applicable law.

Where required by law, this includes the standard outbound delivery charge. It does not include any additional amount you chose to pay for a more expensive delivery service.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Where permitted by law, we may withhold a refund for returned goods until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.

10. FAULTY, DAMAGED OR MISDESCRIBED GOODS

We are under a legal duty to supply goods that conform to the contract.

Goods must, among other things, be as described, of satisfactory quality and fit for any particular purpose made known to us where the relevant legal requirements are met.

If goods are faulty, damaged, not as described or otherwise fail to conform to the contract, you may have statutory rights to remedies including repair, replacement, price reduction, rejection and/or refund depending upon the circumstances and timing.

These rights are separate from your 14-day cancellation rights and from any manufacturer or commercial warranty.

Please contact us if you believe there is a problem with your product.

11. PROMOTIONS, BUNDLES AND DISCOUNT OFFERS

Promotions, bundles, discount codes and special offers may be subject to additional terms.

Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion, provided that they comply with applicable law.

Unless otherwise stated, promotional offers are subject to availability and may be withdrawn or amended before an order is accepted.

12. INTELLECTUAL PROPERTY

The website and its content, including text, graphics, photographs, video, branding, logos, product imagery and design elements, are owned by or licensed to Kitchen Wonderland Limited or the relevant rights holder and are protected by applicable intellectual property laws.

You may use the website for your personal, non-commercial use.

You must not reproduce, distribute, commercially exploit or create derivative works from protected content without permission from the relevant rights holder, except where permitted by law.

Third-party names, chef names, brands, logos and trademarks remain the property of their respective owners and are used under the applicable permissions or licences.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

You should review the terms, conditions and privacy information of third-party websites before using them or entering into transactions with them.

Nothing in this section excludes responsibility that the law does not allow us to exclude.

14. SHOPIFY

Our online store is powered by Shopify.

Shopify provides the ecommerce technology that enables us to operate our online store.

Products purchased through Kitchen Wonderland are sold by Kitchen Wonderland Limited, not Shopify.

15. PRIVACY

We process your personal information in accordance with our Privacy Policy.

Shopify and other service providers may also process information where necessary to provide ecommerce, payment, delivery and related services.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

16. REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory, infringing or otherwise prohibited.

Where you grant us permission to use submitted content, we may use that content in connection with operating and promoting Kitchen Wonderland in accordance with the permission obtained and applicable law.

We may moderate or remove content where reasonably necessary.

17. ERRORS AND CORRECTIONS

We may correct typographical errors, inaccuracies or omissions on our website.

If an error affects an order you have already placed, we will deal with it fairly and in accordance with applicable consumer law.

Nothing in this section allows us to remove rights you have under a contract that we have already accepted.

18. OUR RESPONSIBILITY TO YOU

We do not exclude or limit our liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any liability or consumer right that cannot lawfully be excluded or restricted.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable.

These Terms are intended principally for consumers purchasing products wholly or mainly outside their trade, business, craft or profession.

If you purchase products for commercial, business or resale purposes, different terms, rights and limitations may apply.

19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control.

This does not affect any rights you have under applicable law, including your rights relating to delivery.

We will take reasonable steps to minimise disruption and will contact you where appropriate.

20. SUSPENDING OR ENDING WEBSITE ACCESS

We may suspend or restrict access to our website where reasonably necessary for security, maintenance, suspected misuse or legal compliance.

Suspending or ending access to the website does not affect rights or obligations arising from orders that we have already accepted.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes will apply to future use of the website and future orders from the effective date of the updated Terms.

Changes will not retrospectively alter the terms applying to an order that we have already accepted unless required by law or agreed with you.

22. SEVERABILITY AND WAIVER

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

If we delay in enforcing any right under these Terms, this does not mean that we have waived that right.

23. GOVERNING LAW AND DISPUTES

If you are a consumer resident in England or Wales, these Terms are governed by English law and you may bring legal proceedings in the courts of England and Wales.

If you live in Scotland, you may bring legal proceedings in Scotland or, where applicable, England and Wales.

If you live in Northern Ireland, you may bring legal proceedings in Northern Ireland or, where applicable, England and Wales.

Nothing in these Terms removes any mandatory legal protections available to you in the country in which you live.

24. CONTACT INFORMATION

Questions about these Terms, your order, cancellations, returns or complaints can be sent to: