Shipping policy

At Kitchen Wonderland, we aim to process and dispatch your order as quickly as possible. The information below explains our standard UK delivery options, charges and estimated delivery times.

ORDER PROCESSING

We aim to process orders received before 12:00pm on the same working day.

Orders placed after 12:00pm, at weekends or on UK bank holidays will normally be processed on the next working day.

During particularly busy periods, processing may occasionally take a little longer.

DELIVERY SERVICES

The delivery service used will depend on the size and weight of your order.

Orders weighing less than 2kg will normally be sent via Royal Mail.

Orders weighing more than 2kg will normally be sent via FedEx.

We may occasionally use an alternative delivery service where appropriate for the size, weight or destination of your order.

UK MAINLAND DELIVERY

Orders of £50.00 or more qualify for FREE Standard Delivery to UK Mainland addresses.

Our standard delivery options are:

Standard Delivery - £4.99
Estimated delivery within 2-3 working days.
FREE Standard Delivery
Available on orders of £50.00 or more to eligible UK Mainland addresses.
Express Delivery - £6.99
We aim to deliver on the next working day when your order is placed before 12:00pm on a working day.

Express delivery is not guaranteed and may not be available for every product or delivery location.

DELIVERY TIMES

Delivery times are estimates and begin once your order has been processed and dispatched.

Working days are Monday to Friday, excluding UK bank holidays.

We will always aim to deliver your order within the estimated timeframe, but delays can occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather or exceptionally busy periods.

DELIVERY ADDRESS

Please check your delivery address carefully before submitting your order.

We will deliver to the address provided when your order is placed. If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the dispatch process.

RECEIVING YOUR ORDER

We remain responsible for your order until it comes into your physical possession, or the physical possession of someone you have nominated to receive it.

If your parcel appears damaged when it arrives, please contact us as soon as possible so that we can help.