FAQs

Most UK orders are dispatched within 1–2 working days. Once your order ships, you will receive tracking details by email.

Yes — free UK delivery on orders over £50. Smaller orders may include a delivery charge shown at checkout.

Yes. Tracking is sent to the email used at checkout when your order leaves us. If you cannot find it, message us with your order number via the Contact page.

We currently focus on UK delivery. If you need an international quote, get in touch via Contact and we will advise what is possible.

If your order has not yet been dispatched, contact us with your order number and we will do our best to update or cancel it. Once it has shipped, please wait for delivery and use our returns process if needed.

Carriers usually leave a card or send an email/SMS with redelivery or collection options. If you are stuck, send us your order number via Contact and we will help chase it.

Ovens, stands, and larger outdoor pieces may ship on a specialist or timed service. Tracking details in your dispatch email will confirm the carrier and any delivery notes.

Unused items in original packaging can usually be returned within 30 days of delivery. Please contact us first so we can arrange the return with you.

We’re sorry — please contact us as soon as you can with your order number and photos of the damage. We will arrange a replacement or refund.

Send us a message on the Contact page with your order number and the reason for return. We will reply with next steps.

For change-of-mind returns, return postage is usually the customer’s responsibility unless we advise otherwise. If an item is damaged or incorrect, we will arrange a prepaid return or replacement.

Once we receive and check your return, refunds are typically processed within a few working days to the original payment method. Card issuers can take a little longer to show the credit.

Yes where stock allows. Contact us with your order number and the colour you want — we will confirm availability and the simplest way to swap.

Ember is our compact gas pizza oven — ideal for easy outdoor nights. Artisan is the dual-fuel model with more capacity and flexibility. Browse Pizza Ovens to compare colours and specs.

Each oven model is one product with Colour variants (for example Ember and Artisan finishes). Choose your colour on the product page — images and SKUs update with the variant.

Many accessories are model-specific (stands, covers, doors). Check the product title and description for Ember, Artisan, or Konro compatibility, or ask us if you are unsure.

Yes — see Konro Grills and Konro Accessories, or shop everything under Outdoor Cooking.

Usually not — stands, covers, doors, and tools are sold separately so you can build the setup you need. Check each product page, or browse Pizza Oven Accessories.

Ember is gas. Artisan is dual-fuel (gas and wood/charcoal depending on setup). Always follow the product instructions for safe fuel, lighting, and ventilation.

Most ovens and grills need simple setup out of the box (legs, stone, hose connections where relevant). Product pages and included guides cover the steps — contact us if you need help.

Yes — warranty cover depends on the product and brand. Details are on the product page or in the documentation. Contact us with your order number if you need to raise a claim.

A Konro is a Japanese-style charcoal grill designed for high heat and precise outdoor cooking. Shop Konro Grills and matching accessories.

Yes. Visit Become a Stockist and send an enquiry — we will come back with next steps.

Use our Contact page. We aim to reply within one working day.

Trade pricing is discussed case by case. Start with Become a Stockist and tell us about your business — we will follow up with next steps.

We aim to reply within one working day on Contact and stockist enquiries. Include your order number where relevant so we can help faster.